Privacy
Policy

1. Who We Are

Maryland Probate Network ("Company," "we," "us," or "our") is a professional probate and estate services resource serving all 24 Maryland counties. We are committed to protecting the privacy and security of your personal information in compliance with applicable law, including the Maryland Consumer Data Privacy Act and other applicable state and federal regulations.

Contact: [email protected]

2. Information We Collect

Information You Provide Directly

When you complete a form, request a consultation, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Property address or county location
• Your role in the estate (executor, administrator, heir, etc.)
• Current probate stage and any additional details you share

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URL
• UTM parameters and advertising campaign source data
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and provide the consultation or services you requested
• To send you requested resources, guides, and educational materials
• To follow up with relevant information about Maryland probate services
• To send service updates, reminders, and relevant communications
• To improve our website, services, and user experience
• To comply with applicable legal obligations
• To measure and analyze marketing campaign effectiveness

4. How We Share Your Information

We may share your information in the following limited circumstances:

Service Providers

We use trusted third-party service providers to help operate our business, including our CRM platform (GoHighLevel), email delivery services, and analytics tools. These providers process your data only on our behalf and under strict confidentiality agreements.

Professional Referrals

If you request a referral to a Maryland probate attorney, appraiser, or other professional, we may share your contact information with that referred professional solely for the purpose of facilitating the referral. We will inform you before making such a referral.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Maryland Probate Network, our clients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

5. Marketing Communications

By submitting your contact information, you consent to receiving follow-up communications from Maryland Probate Network, including emails, text messages, and phone calls related to your estate inquiry and our services.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Replying STOP to any text message
• Emailing us at [email protected] with your opt-out request

Please note that opting out of marketing communications does not affect transactional messages related to an active consultation or service engagement.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact records are typically retained for up to 3 years from your last interaction with us, after which they are securely deleted or anonymized.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and measure the effectiveness of our marketing. These may include:

• Essential cookies — Required for basic website functionality
• Analytics cookies — Help us understand how visitors use our site (e.g., Google Analytics)
• Advertising cookies — Enable remarketing and conversion tracking (e.g., Facebook Pixel, Google Ads)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Our advertising partners may use cookies to show you relevant ads on other websites based on your visit to our site.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our CRM and communications platforms use industry-standard encryption and security practices.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access — Request a copy of the personal information we hold about you
• Right to Correction — Request correction of inaccurate or incomplete information
• Right to Deletion — Request deletion of your personal information, subject to legal retention requirements
• Right to Opt Out — Opt out of marketing communications at any time
• Right to Non-Discrimination — Exercise your privacy rights without being denied services

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete that information.

11. Third-Party Links

Our website may contain links to third-party websites, including government court resources, attorney websites, and other estate-related tools. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. Your continued use of our website after any changes constitutes acceptance of the updated policy.

For significant changes, we will make reasonable efforts to notify you directly by email if we have your contact information on file.